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It is possible that the camera battery has been depleted.Please use a 5V power adapter fully charge the camera and then turn it on again.

The camera only offers free data for three days(Valid only for SlM card supplied in the package). After three days, the SlM card will no longer have data Please subscribe to the data plan in the app in a timely manner.

1. Please check if the 4G network signal around the camera is good to avoid signal interference from the surrounding area.
2. Check if the camera battery is fully charged, Please try charging it before turning it on.
3. Check if the data plan for the camera SlM card has expired.
Please contact the brand's after-sales email for assistance!

1.Check if the message push permission of the app is enabled in the mobile system.
2. Restart your phone. For Android phones, please try clearing the system cache.
3. Check if the camera has enabled motion detection function.
4. Check if the network of the camera and phone is good.
5. Check if the camera is online and ensure that the data plan of the SlM card is normal.

1.Increase the motion detection sensitivity of the camera.
2. Please install the camera correctly to prevent intruders from walking vertically to the camera.
3. If you need to detect vehicles or animals, please turn off the "Al humanoid detection function.

Wi-Fi is not supported, only 4G network is supported.

The traffic consumed by the camera depends on the resolution you select when viewing. The higher the resolution, the greater the traffic consumption, The longer the preview video and video play back time, the greater the data consumption, The more times the PlR sensor is triggered, the greater the flow digestion. Cameras consume approximately 2-8GB of cellular data per month.

Please check if the payment was successful. Contact the brand's after-sales email for assistance!

Please contact the brand's after-sales email for assistance!