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Help Center-M9

FAQS

01 Why is the video intermittent?

Cloud service trial package, alarm recording package and memory card event recording mode will record only when an exception is detected, so
the recording may not be continuous.If you need to connect to video recording, please select all day recording

02 How to store the recorded videos?

You can purchase our cloud storage service or use your own memory card.

03 What if the display camera is disconnected?

First confirm whether the power supply and network are normal,and then off and restart the camera if there is no problem. If the connection is st restart, please remove the camera from the APP and add it again.

04 How do I subscribe after my three-day trial data expires?

Firstly, please click on device settings, then select 4G plan, and select package you want to subscribe to. Finally, select the payment method and complete the payment so that it can be used normally.

05 why am i not getting motion detection alerts?

Please make sure your phone settings allow our app to push messages to you,and secondly remember to turn on alert notifications in the app.

06 Why is the device not charging?

Please charge with an adapter of less than 15w.

07 Why is the camera draining so fast?

Turning off all-day recording and reducing motion detection sensitivity reduce power consumption.

08 Why can't my device connect to the network?

Please boot the device and press the reset button to restore the factory settings, then wait for more than 3 minutes before using the app to scan the code to add the device. If it still doesn't work after the reset the r you need to take the Sim card to the phone and see if it reads the card. After successfully reading the card, please install it on the device and you can use it normally.

09 Why can't the camera recognize my SD card?

Please make sure your SD card is installed correctly, or format the card and re-insert it for use

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Camoon M9

Apone 4G LTE Cellular Security Camera, No WiFi Solar Powered Security Camera, Auto Tracking, Color Night Vision, Motion Detection, 2 Way Audio, Built in SIM Card, Support Verizon/AT&T/T-Mobile

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