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FAQS
01 Video does not play when clicking on app notification
The camera requires either a cloud storage subscription or a micro SD card to store recordings. By default, clicking on the app notification will show a screenshot preview. To retrieve the playback, go to the camera's live view, and then navigate to the"Messages" or "Playback" tab.
02 No notification and recordings when there's motion?
The camera is designed to detect motion within a range of 26ftand trigger alerts and video recording.
Please check the Detection Alarm settings and make sure App Notifications are enabled in the Tuya app.
03 How can l extend battery life?
Lower the resolution or frame rate of the camera.Watch less live stream videos and turn off unnecessary functions such as the color night vision,Adjust motion detection settings to reduce false alarms.Ensure that the camera is installed in an area with a strong Wi-Fi signal. Use a solar panel or external battery pack to power the camera
04 How to share the camera with family members?
There are two ways：
1:Sharing the same Tuya account and logging into it on different devices.
2:using the Home Management feature in the Tuya app to invite family members who have registered with the app
05 Why is the camera intermittently offline or unstable?
2.4G WiFi has a longer range, better wall penetration, but slower speed and weaker stability.
5G WiFi has a shorter range, weaker wall penetration, but faster speed and stronger stability.
The signal stability for both frequencies is influenced by environmental obstacles and channel interference.
Recommended troubleshooting steps:
1. Use the Check Device Network feature in the app to verify the WiFi signal strength at the camera's location.
2. Switch between 2.4G and 5G WiFi and test the connection.
3. Move the camera closer to the router to test the signal strength.
4. Ensure the camera is running the latest firmware.
06 Why can't the camera connect to the Tuya app?
Ensure the camera is powered on and in pairing mode (with the indicator light flashing red and blue). Enable Bluetooth and location services on your phone to help with the connection.
07 Can one camera be bound to multiple accounts? How can l unbind and reset the camera?
A camera can only be bound to one account, but there is no limit to the number of devices bound to an account. To unbind, use the app to Remove Device, or hold the reset button for 3-5 seconds to reset the camera.
08 What is Automation?
Automation in the Tuya app refers to loT (internet of Things)smart home features. if you have other Tuya-compatible devices, you can set up automation between them. For example, you can have a smart bulb turn on when the camera detects motion.